Customer Satisfaction stories - Page 12

FedEx's recent survey reveals strong optimism in the Asia Pacific for holiday sales, with 70% of SMEs predicting sales growth, driven by eCommerce.

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

AWS's Chief Technologist for Australia and New Zealand, Rada Stanic, discusses advancements in generative AI and its transformative potential for businesses.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

Linnworks has unveiled a new integration with Loop to enhance returns management, improving efficiency and customer satisfaction for ecommerce retailers.

Avalara has won a 2025 Buyer's Choice Award from TrustRadius for its tax compliance software, praised for its customer satisfaction and automation features.

TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.

ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.

Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.

Splunk's latest report reveals that organisations in Australia and New Zealand lead global observability spending, investing AUD $3.4 million annually.

Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.

DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.