Customer Satisfaction stories - Page 11

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.

Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.

New Relic's latest report reveals that investing in observability solutions can deliver a fourfold return for retail businesses by enhancing customer interactions.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.

RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

WatchGuard Technologies has secured TrustRadius's Buyer's Choice and Top Rated Awards, highlighting its top-rated cybersecurity products among users.