Customer Satisfaction stories - Page 9

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

CEOs across industries share a common challenge: the quest for sustainable growth. Aiming for six per cent annual growth, firms must optimise processes and harness automation.

Bloomreach has appointed Kris Fagan as Vice President for APAC, marking its commitment to eCommerce personalisation and expanding its footprint in the region.

Varonis Systems has topped The Forrester Wave's Q1 2025 report for Data Security Platforms, gaining recognition as both Leader and Customer Favourite.

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

Snom Technology has enhanced its management team with Mark Wiegleb as Vice President of Product and Mario Schenker as Head of Logistics & Sales Operations.

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

A study has crowned IKEA the top ecommerce site for customer experience in the UK for 2025, outpacing competitors with superior site performance.

PagerDuty has launched its Agentic AI features in Asia, aiming to boost enterprise digital operations efficiency and reduce costs while enhancing customer satisfaction.

Allegis Group has implemented Salesforce's Agentforce across its Asia-Pacific operations to enhance efficiency and improve candidate placement processes.

GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.

JAVLN has appointed Ben Rees as Head of Engineering, James Brading as Head of Product, and Shelley Cox as Head of Customer Success to tackle industry data challenges.

TechSee has unveiled Connectivity Guru, a visual AI solution enhancing Wi-Fi troubleshooting with real-time diagnostics and 3D heatmaps for improved customer support.

The Wireless Broadband Alliance has unveiled new guidelines for implementing L4S technology in Wi-Fi, aiming to enhance low-latency applications like cloud gaming and VR.

Elastic has appointed Jeremy Pell as Area Vice President for Australia and New Zealand, aiming to boost growth and customer satisfaction in a competitive market.