Customer service stories - Page 1
Appian recognised for AI innovation on 2025 AIFinTech100 list
Today
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digital transformation
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fintech
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cx
Appian has been named on FinTech Global’s 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.
Hands-on review: Acer Predator X39 OLED monitor
2 days ago
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gaming
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digital entertainment
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acer
Acer's Predator X39 OLED is a 39-inch ultra-wide curved gaming monitor with vivid colours, 120Hz refresh rate, and excellent HDR for immersive gameplay.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Last week
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
Manhattan Active Omni adds advanced AI to boost retail services
Last week
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uc
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cx
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martech
Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.
Staysure adopts NiCE AI platform to boost digital travel insurance
Last week
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uc
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digital transformation
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cx
Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.
CommBox unveils CommSite to transform web engagement
Last week
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.
A managed protection service suite empowers MSPs to scale their businesses effectively
Last week
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firewalls
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network security
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advanced persistent threat protection
A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.
Yusen Logistics upgrades pharma tracking with FourKites platform
Last month
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data analytics
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supply chain
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customer service
Yusen Logistics has adopted FourKites' NIC-Place platform for real-time tracking and temperature monitoring of pharma shipments across Europe, boosting compliance and service.
Square unveils portable Handheld for UK restaurants & cafes
Last month
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martech
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commerce systems
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supply chain
Square has launched its portable Handheld device in the UK, offering restaurants a lightweight tool to streamline operations and improve service efficiency.
Agentic AI and Saas - The next chapter in CX
Last month
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saas
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digital transformation
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cx
Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.
Exclusive: Chris Donato on Zendesk’s AI shift in CX strategy
Last month
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saas
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cx
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martech
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Last month
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digital transformation
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martech
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ai security
NTT DATA launches a new EPAS service to enhance adoption of Salesforce’s Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.
Ericsson unveils revamped partner programme for enterprise wireless
Last month
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data analytics
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planning
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partner programmes
Ericsson is revamping its Enterprise Wireless Solutions partner programme, simplifying tiers and boosting earnings, effective from 1 July 2025.
Ericsson unveils new partner scheme for wireless solutions
Last month
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digital transformation
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ericsson
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resellers
Ericsson launches a simpler partner scheme for Enterprise Wireless Solutions, boosting financial rewards and support in mid-2025.
Salesforce launches Agentforce 3 to boost enterprise AI
Last month
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crm
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siem
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hyperscale
Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.
Avoid these 3 common pitfalls when using AI to improve customer experience
Last month
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crm
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digital transformation
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cx
Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.
TSD & Perplex Digital win top honours at Umbraco Awards 2025
Last month
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digital transformation
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cx
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martech
Herefordshire’s TSD and Perplex Digital have won top awards at the Umbraco Awards 2024 for their innovative eCommerce platforms and AI integrations.
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Last month
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digital transformation
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smart home
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data privacy
Nvidia CEO calls AI agents a "multi-trillion-dollar opportunity" as they transform tasks with autonomy, emotional intelligence, and raise ethical concerns.
Duco joins ServiceNow Partner Program & expands leadership team
Last month
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digital transformation
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cybersecurity
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it services
Adelaide's Duco joins ServiceNow Partner Program, appointing Sean Sounes to lead ServiceNow solutions and bolster digital transformation across APAC.
Majority of Britons back fines for long customer call waits
Last month
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cx
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martech
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ai
A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.