FutureFive New Zealand - Consumer technology news & reviews from the future

Customer service Stories - Page 2

Kiwi Stories

Customer service stories

Global Stories

Customer service stories

Kore.ai launches Artemis AI platform on Microsoft Azure
Data Protection

Kore.ai launches Artemis AI platform on Microsoft Azure

Enterprises under pressure to prove AI returns may gain tighter controls as Kore.ai's Artemis moves from pilots to production on Microsoft Azure.

By Sean Mitchell • 5 min read • Last week
Pattern launches Pi AI engine for eCommerce brands
Data Analytics

Pattern launches Pi AI engine for eCommerce brands

The platform gives brands real-time, audited automation across marketplaces, with human approval required for some actions and millions already completed.

By Sean Mitchell • 4 min read • Last week
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Kore.ai launches Artemis AI platform on Microsoft Azure
Private Cloud

Kore.ai launches Artemis AI platform on Microsoft Azure

Enterprises may be able to deploy governed multi-agent AI systems in days, as Kore.ai ties its Artemis platform to Microsoft Azure.

By Sofiah Nichole Salivio • 5 min read • Last month
Pattern launches Pi AI engine for eCommerce brands
Data Analytics

Pattern launches Pi AI engine for eCommerce brands

Brand partners can now automate pricing, content and inventory checks across major marketplaces as Pattern rolls out its Pi system.

By Mark Tarre • 4 min read • Last month
Druid AI report finds sector gaps in live agent use
Digital Transformation

Druid AI report finds sector gaps in live agent use

Live AI agents are most often used in narrow front-line tasks, with sector differences exposing gaps in off-hours cover and handovers to staff.

By Sofiah Nichole Salivio • 4 min read • Last month
Druid AI report finds AI agent use concentrated in key tasks
Digital Transformation

Druid AI report finds AI agent use concentrated in key tasks

Production data from hundreds of enterprise customers shows AI agents are handling only a few high-volume workflows, reshaping deployment priorities.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Customer service stories

AI delivers measurable gains at Coles, bank & law firm
Data Protection

AI delivers measurable gains at Coles, bank & law firm

Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.

By Mark Tarre • 4 min read • Last week
Persistent & Kong team up on enterprise AI control layer
Data Protection

Persistent & Kong team up on enterprise AI control layer

As firms move AI into production, the tie-up aims to help them control data, access and compliance across hybrid clouds.

By Sofiah Nichole Salivio • 4 min read • Last week
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Last week
Australian SMEs adopt AI but lag on workflow change
Digital Transformation

Australian SMEs adopt AI but lag on workflow change

Most Australian SMEs are still using AI for emails and drafting, leaving manual workflows intact despite growing board pressure for change.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Samsung to open three new stores in Canadian malls
Wearables

Samsung to open three new stores in Canadian malls

The expansion will give Canadian shoppers more places to test Galaxy AI devices, get support and buy Samsung products before year-end.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Dojo warns of AI fake receipts fuelling refund fraud
Identity and Access Management

Dojo warns of AI fake receipts fuelling refund fraud

Refund teams face a growing fraud risk as AI-made receipts become harder to spot and more widely used in disputes.

By Joseph Gabriel Lagonsin • 3 min read • Last week
AI tools cut hospitality bookkeeping pressure in Australia
Data Analytics

AI tools cut hospitality bookkeeping pressure in Australia

Tight margins and labour shortages are pushing cafés, restaurants and bars to automate receipts and invoices, cutting hours of admin work.

By Mark Tarre • 5 min read • Last month
Northumbrian Water signs three-year Aiimi AI data deal
Data Analytics

Northumbrian Water signs three-year Aiimi AI data deal

The utility will use bespoke AI tools to target pollution, compliance and maintenance as it enters AMP8 under growing scrutiny.

By Sofiah Nichole Salivio • 4 min read • Last month
Kore.ai launches Artemis on Microsoft Azure
Data Protection

Kore.ai launches Artemis on Microsoft Azure

Enterprises can now build governed multi-agent AI systems in days rather than months, with the first release hosted on Microsoft Azure.

By Sean Mitchell • 4 min read • Last month
UK shoppers want tech to support store staff, survey says
Wearables

UK shoppers want tech to support store staff, survey says

Shoppers are backing connected-store spending only if it helps staff answer queries faster, with 59% finding tech frustrating without human support.

By Sean Mitchell • 4 min read • Last month