Customer service stories - Page 16
Unlocking broker potential: How cloud-based document management is a game-changer
Wed, 30th Jul 2025
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uc
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document management
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digital transformation
Cloud-based document management transforms insurance brokers' workflow, cutting admin by half and boosting productivity while ensuring compliance.
How private LLMs are delivering real business benefits
Wed, 30th Jul 2025
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uc
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hyperscale
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martech
Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.
Ecosystm's Tim Sheedy highlights ANZ's AI adoption challenges at Neo4j GraphSummit
Wed, 30th Jul 2025
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digital transformation
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risk & compliance
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genai
Most ANZ firms are still piloting generative AI, facing data, skills and trust hurdles before full enterprise adoption takes hold.
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Tue, 29th Jul 2025
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uc
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cx
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martech
NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.
ChatSa unveils AI Magic for instant cross-platform chatbots
Thu, 24th Jul 2025
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crm
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genai
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ai
ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.
Chervon partners with Blue Yonder to transform global supply chain
Thu, 24th Jul 2025
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digital transformation
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supply chain
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clean technologies
Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.
CommScope, DvSum launch AI platform to boost network analytics
Wed, 23rd Jul 2025
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data analytics
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cx
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martech
CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Circuitwise expands in New Zealand with Assembly Specialists deal
Fri, 18th Jul 2025
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physical security
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supply chain
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business continuity
Circuitwise Group is set to expand in New Zealand by acquiring Christchurch-based Assembly Specialists, its second acquisition in the country this year.
Selwyn Water partners with Datacom for digital water management
Fri, 18th Jul 2025
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digital transformation
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council
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datacom
Selwyn Water teams up with Datacom to pioneer New Zealand's first digital water service management via the Water Asset Intelligence platform.
Kore.ai launches AI agent solutions in AWS Marketplace
Fri, 18th Jul 2025
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hyperscale
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ai
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customer service
Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Thu, 17th Jul 2025
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data analytics
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hyperscale
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dc
Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.
Sage appoints Damon Scarr to lead APAC expansion & drive growth
Tue, 15th Jul 2025
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fintech
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partner programmes
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supply chain
Sage appoints Damon Scarr as General Manager for Asia Pacific to drive growth and expand its AI-powered finance solutions across the region.
Roofbuddy processes NZD $78.7 million as it transforms roofing
Mon, 14th Jul 2025
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crm
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devops
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rpa
Roofbuddy has transformed roofing trades with tech, completing 3,594 orders worth NZD $78.7 million, speeding quotes from 24 days to 24 hours.
The next frontier of AI product development: building systems that learn with your users
Fri, 11th Jul 2025
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data analytics
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cx
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martech
Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.
Appian recognised for AI innovation on 2025 AIFinTech100 list
Wed, 9th Jul 2025
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digital transformation
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fintech
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cx
Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.
Hands-on Review: Acer Predator X39 OLED monitor
Mon, 7th Jul 2025
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gaming
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digital entertainment
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acer
Acer's Predator X39 OLED is a 39-inch ultra-wide curved gaming monitor with vivid colours, 120Hz refresh rate, and excellent HDR for immersive gameplay.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Fri, 4th Jul 2025
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
Manhattan Active Omni adds advanced AI to boost retail services
Thu, 3rd Jul 2025
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uc
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cx
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martech
Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.
CommBox unveils CommSite to transform web engagement
Wed, 2nd Jul 2025
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.