Customer service stories - Page 23

A report reveals that 91% of marketing professionals believe customer trust is vital, yet barriers prevent MarTech from fully enhancing that trust.

New Zealand's banking sector is set to launch a Confirmation of Payee feature to combat payment scams and errors starting November 2024.

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

Rithum has appointed Suzin Wold as Chief Marketing Officer and Mike Vantusko as Chief Financial Officer to strengthen its leadership team.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.

NetApp unveils generative AI data vision with NVIDIA collaboration, integrating advanced AI capabilities into enterprise storage to accelerate agentic AI applications.

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.

SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.

Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.