Customer service stories - Page 36

Today's workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day.

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

Spark mobile and broadband services were down on Sunday, with widespread outages impacting some customers across the country.

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

Vodafone to enhance customer focus and service after complaints. Issues include charges, invoicing, and mobile plan confusion.

You'd think that over time, we'd start getting better at the things we do. Apparently, that's not the case for customer experience.