Customer Support stories - Page 12

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Sysdig has achieved the Customers' Choice accolade in Gartner's 2024 report for Cloud-Native Application Protection Platforms, scoring a perfect 5 for Support Experience.

Alienware revives its iconic Area-51 line with new desktops and laptops, showcasing advanced NVIDIA technology for top-tier gaming performance.

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

Cloudera has unveiled its no-code RAG Studio, enabling firms to swiftly deploy custom AI chatbots that leverage real-time enterprise data for improved efficiency.

LearnUpon has appointed Fiona Sweeney as the new Director for the Asia-Pacific region, underscoring its commitment to enhancing market presence in Australia.

Rubrik has unveiled Annapurna, a new API service aimed at helping organisations build secure generative AI applications on Amazon Bedrock.

Asana has partnered with Datacom to enhance enterprise solutions in Australia and New Zealand, boosting efficiency and transparency for customers.

Kacific Broadband Satellites Group has launched SatPack, a portable satellite internet solution designed to provide connectivity in remote Asia-Pacific regions.

CYFOX Security and Simplicity One have partnered to provide affordable cybersecurity solutions for small and medium-sized businesses in Australia and New Zealand.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.