Interactive stories - Page 7
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Thu, 18th Mar 2021
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crm
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uc
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martech
NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Thu, 18th Mar 2021
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crm
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uc
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cx
Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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crm
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uc
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data analytics
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
Thu, 18th Mar 2021
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crm
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uc
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martech
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
AWS announces global expansion of AWS CCI Solutions
Thu, 14th Jan 2021
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crm
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uc
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hyperscale
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
Cybersecurity strategies must involve every part of the organisation - study
Thu, 7th Jan 2021
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vpns
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cybersecurity
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ciso
In the past year, a third of the breaches incorporated social engineering techniques and the cost of a breach caused by a human error averaged to $3.33 million.
Organisations looking at data and analytics to connect with customers in real time
Tue, 29th Dec 2020
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crm
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data analytics
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cx
Global companies are embracing real-time customer connections as business goes digital, says UserTesting, a user insight platform.
Microsoft NZ Partner Awards winners announced
Mon, 30th Nov 2020
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partner programmes
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microsoft
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dicker data
Each of the 10 winners demonstrated 'outstanding ways they are continuing to empower customers through clever use of Microsoft technology'.
BlueJeans adds cloud video interop for Microsoft Teams
Mon, 28th Sep 2020
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uc
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microsoft
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video conferencing
With increased support for the hybrid workforce, the latest updates are designed to help organisations plan back-to-office strategies.
Game review: WWE 2K Battlegrounds
Fri, 25th Sep 2020
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gaming
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digital entertainment
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2k games
WWE 2K Battlegrounds fails to live up to its predecessor, lacking fun gameplay and disappointing design choices.
Intelligent Automation – accelerate today and automate for tomorrow
Wed, 23rd Sep 2020
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it automation
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interactive
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pegasystems
Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.
PlayStation 5 New Zealand release date and price announced
Thu, 17th Sep 2020
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gaming
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digital entertainment
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console gaming
Sony announces official release date and price for PlayStation 5 console in New Zealand. Available from November 12th, 2020.
Sony's new Bravia TVs 'Ready for PlayStation 5'
Fri, 4th Sep 2020
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digital entertainment
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sony
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tv
Sony is gearing up for the PlayStation 5 launch with its new BRAVIA TVs, featuring high framerates and low latency gaming.
Microsoft spruces up Teams platform with several new features
Thu, 16th Jul 2020
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uc
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hybrid & remote work
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microsoft
A new set of features to help virtual interactions become more engaging as the world pivots towards a stronger combination of remote and in-office working.
PlayStation 5 hardware and exclusive games revealed
Fri, 12th Jun 2020
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gaming
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digital entertainment
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pc hardware
Sony unveils sleek PlayStation 5 hardware alongside an array of exclusive games including 'Marvel's Spider-Man: Miles Morales' and 'Horizon Forbidden West'.
It's official: NVIDIA completes its acquisition of Mellanox for US$7 billion
Tue, 28th Apr 2020
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gaming
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digital entertainment
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nvidia
NVIDIA has finalised its US$7 billion acquisition of Mellanox Technologies, merging computing and networking expertise to revolutionise data centres.
Four game publishers exit NVIDIA's GeForce NOW
Thu, 23rd Apr 2020
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gaming
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digital entertainment
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cloud services
Major game publishers, including Warner Brothers, Xbox, Codemasters, and Klei, are removing their games from NVIDIA's GeForce NOW game library.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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crm
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uc
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data analytics
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
Sony's 'DualSense' controller a quaint touch for the PS5
Fri, 17th Apr 2020
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gaming
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digital entertainment
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interactive
Sony's new DualSense controller for the PS5 marks a bold shift with features like haptic feedback, inbuilt mic array, and a new 'create' button.