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Amadeus study finds rise in GDS use & AI among agents
Customer Relationship Management

Amadeus study finds rise in GDS use & AI among agents

Most agents are now relying on GDS tools more often, while AI is becoming a regular part of selling work across regions.

By Mara Sugue • 4 min read • 2 days ago
Europeans back slower bank checks to cut fraud risk
Data Protection

Europeans back slower bank checks to cut fraud risk

Most consumers surveyed across six European markets would accept longer bank checks if that meant a lower chance of fraud, Fourthline found.

By Mara Sugue • 4 min read • Last week
HCLTech study says wealth managers lag on AI readiness
Data Analytics

HCLTech study says wealth managers lag on AI readiness

Despite near-universal AI plans, only 7% of wealth firms are building agentic systems, widening the gap between ambition and execution.

By Mara Sugue • 4 min read • Last week
Cheating costs games studios revenue, survey finds
Software-as-a-Service

Cheating costs games studios revenue, survey finds

Revenue and player retention are being hit as cheats become a USD $8.5 billion business, according to a survey of 250 developers.

By Raphael Veloso • 4 min read • Last week

Stories from Other Regions

Market research stories

OriginalVoices raises GBP £1 million to expand in US
Data Protection

OriginalVoices raises GBP £1 million to expand in US

The fresh capital will help the London-based AI data company hire, deepen its digital twin network and push further into the US market.

By Mara Sugue • 4 min read • Last week
Scary Robots uses synthetic audiences for PitPat ad
Marketing Technologies

Scary Robots uses synthetic audiences for PitPat ad

PitPat's ad was reshaped after synthetic testing lifted recall of its main safety message from 51% to 74% among UK dog owners.

By Mara Sugue • 5 min read • Last week
HSBC names Hong Kong stablecoin RedCoin after survey
Crypto

HSBC names Hong Kong stablecoin RedCoin after survey

Customer concerns over fraud and regulation are shaping a cautious rollout, with the bank planning to start on its own digital channels in Hong Kong.

By Karen Joy Bacudo • 3 min read • Last week
Payment failures put AUD $3.1 billion retail sales at risk
Disaster Recovery

Payment failures put AUD $3.1 billion retail sales at risk

Shoppers walk away within minutes when card systems fail, with outages now threatening AUD $3.1 billion in annual retail and hospitality sales.

By Karen Joy Bacudo • 4 min read • Last week
Canadians say technology speeds work but adds digital toil
Digital Transformation

Canadians say technology speeds work but adds digital toil

Canadians are increasingly frustrated by notifications, app switching and information overload, even as three-quarters say technology speeds their work.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • 6 days ago
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • 5 days ago
Australians choose home sport over stadiums: Samsung
Smart Home

Australians choose home sport over stadiums: Samsung

Rising ticket prices and comfort are pushing more Australians to watch live sport at home, with 91% preferring the sofa to stadium seats.

By Raphael Veloso • 5 min read • Last week
Irish business leaders warm to AI, but fears persist
Data Protection

Irish business leaders warm to AI, but fears persist

Concerns over jobs, security and trust still linger, even as more Irish bosses now see AI as a business opportunity, a survey found.

By Raphael Veloso • 4 min read • Last month
UK consumers trust AI marketing less, Optimizely finds
Digital Transformation

UK consumers trust AI marketing less, Optimizely finds

Trust is eroding as 62% of UK consumers say AI-made marketing content feels less credible, according to a new Optimizely survey.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Singapore consumers wary of AI agents making purchases
Data Protection

Singapore consumers wary of AI agents making purchases

Despite strong interest in AI shopping tools, most Singapore consumers want to approve each purchase themselves, a Global Payments survey found.

By Sean Mitchell • 4 min read • Last week
UK firms see strong returns from AI adoption research
Customer Relationship Management

UK firms see strong returns from AI adoption research

Most UK organisations using AI are seeing measurable gains, with productivity, cost savings and revenue growth among the clearest benefits.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK SMEs upbeat but finance admin slows growth plans
Software-as-a-Service

UK SMEs upbeat but finance admin slows growth plans

Finance admin is limiting growth plans for many UK SMEs, even as 56% say they are confident about the year ahead.

By Karen Joy Bacudo • 3 min read • Last week
HeadFirst Global rebrands as Vertage in AUD $16bn push
Digital Transformation

HeadFirst Global rebrands as Vertage in AUD $16bn push

Customers will keep existing contracts unchanged until 2027 as the new Vertage name rolls out across 11 workforce businesses.

By Joseph Gabriel Lagonsin • 4 min read • Last month