NICE stories - Page 3
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
#
uc
#
ai
#
ai models
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
#
uc
#
cx
#
martech
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
#
uc
#
cx
#
martech
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
#
uc
#
cx
#
martech
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
#
uc
#
cx
#
martech
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
#
uc
#
cx
#
martech
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
#
uc
#
cx
#
martech
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
#
uc
#
data analytics
#
cx
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
#
uc
#
cx
#
martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
#
uc
#
partner programmes
#
cloud services
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
#
uc
#
cx
#
martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
#
uc
#
cloud services
#
contact centre
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
#
uc
#
ai models
#
cloud services
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
#
uc
#
cx
#
martech
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
#
uc
#
cx
#
martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
#
uc
#
cx
#
martech
NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
#
uc
#
cx
#
martech
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
#
uc
#
digital transformation
#
cx
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
#
uc
#
it automation
#
ai
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
#
uc
#
contact centre
#
customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.