Refund stories
AliExpress raises UK Brand+ price guarantee to £40
Last month
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martech
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commerce systems
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smart home
AliExpress boosts its UK Brand+ price promise, lifting per-item refunds to GBP £40 and monthly claim caps to GBP £160 on select goods.
Luxury Escapes expands travel protection with new coverage
Tue, 15th Apr 2025
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cx
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martech
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physical security
Luxury Escapes and Cover Genius have broadened their partnership to launch a new 'Cancellation Protection' feature for travellers, offering 100% refunds.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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uc
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cx
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martech
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
Appian unveils enhanced AI automation platform to boost business outcomes
Thu, 16th Nov 2023
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it automation
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data fabric
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supply chain
Appian announces an upgraded AI process automation platform providing higher accuracy data insights to enhance business performance.
$300m paid out to Kiwis via Inland Revenue's new automatic system
Tue, 25th Jun 2019
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uc
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tax
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ird
More than $300m has been refunded to New Zealand taxpayers through the country's automatic tax assessment process, according to new figures by Inland Revenue.
Think the govt has a big tax refund for you? Think again
Sat, 21st Jul 2018
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phishing
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email security
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cybersecurity
Sorry to be the party pooper but it may be time to get your toes in line and cancel that ASOS order you were going to cover with your tax refund.
Three Vocus subsidiaries to compensate customers over inadequate NBN speeds
Fri, 23rd Mar 2018
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uc
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nbn
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broadband
Vocus subsidiaries Dodo, iPrimus, and Commander to refund customers for undelivered NBN speeds, following ACCC agreement, affecting over 5,800 consumers.
Highest penalties yet handed down to two mobile traders
Thu, 17th Nov 2016
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risk & compliance
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commerce commission
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refund
Two mobile traders have been handed the stiffest penalties yet for breaching the CCCFA, with charges also brought against ninth mobile trader.
IT glitch stings Kiwis with over 20,000 wrong traffic tickets
Wed, 19th Feb 2014
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cartech
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nz transport agency
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refund
New Zealand Police have been forced to apologise after admitting they wrongly issued over 20,000 traffic tickets to Kiwis, due to a IT error.
IRD email is a scam
Tue, 31st Aug 2010
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email
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ird
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hoax
The IRD has warned that an email currently being circulated, which promises a $609.30 refund to the recipient, is a hoax.
Telecom to pay $1.6 million to Vodafone, Orcon
Fri, 9th Jul 2010
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uc
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commerce commission
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orcon
Telecom has settled with the Commerce Commission for USD $1.6 million after complaints from Vodafone and Orcon about anti-competitive behaviour.
Telecom admits breach - pays back $9.5m
Tue, 12th Jan 2010
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uc
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commerce commission
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xtra
Telecom has admitted to yet another breach of the Fair Trading Act after it misled more than 130,000 broadband customers and was forced to pay back $9.
Compo after TiVo glitch
Tue, 5th Jan 2010
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uc
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network infrastructure
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customers
Telecom is compensating around 150,000 broadband customers following a network upgrade for TiVo that resulted in slow speeds and billing errors.