Retail Stories

Kiwi Stories

Retail stories

Nearly half of Kiwis use phones with faults, survey finds

Many users are putting off replacements despite faults, as battery life emerges as the biggest problem in a survey of New Zealanders.

By Mara Sugue • 3 min read • Today

Global Stories

Retail stories

Data Protection

Ocean lands Fortune Cyber 60 nod for email security

The nod signals investor confidence in tools that can spot AI-generated phishing before it reaches hundreds of thousands of employee mailboxes worldwide.

By Shadda Lie Catugal • 4 min read • Today

Manufacturing

Infios named IDC leader in manufacturing warehouse tech

The recognition strengthens Infios's position with manufacturers seeking tighter inventory control, traceability and recall support in warehouse operations.

By Sofiah Nichole Salivio • 3 min read • Today

Customer Experience

RingCentral adds oversight tools for AI & human agents

Contact centre managers can now track AI and human interactions in one system, helping them spot failures sooner and plan staffing more accurately.

By Regine Laguilles • 5 min read • Today

Data Analytics

SAP honours Woolworths & Zespri in ANZ tech awards

Projects from Woolworths and Sigma Healthcare were among awards highlighting faster upgrades, shorter hiring cycles and better returns from digital overhaul.

By Sean Mitchell • 4 min read • Today

Artificial Intelligence

Marketix Digital says AI search leaves revenue gap

Retailers could still be A$43,400 a month short if AI search replaces organic visits, according to Marketix Digital's modelling.

By Karen Joy Bacudo • 4 min read • Yesterday

Software-as-a-Service

agentic AI seen as biggest customer engagement shift

Technical staff at Infobip Shift 2026 said autonomous AI agents are reshaping service journeys and making reskilling more valuable than new coding languages.

By Regine Laguilles • 4 min read • Today

Data Analytics

OpenAI launches ChatGPT Business Hub for companies

Eligible businesses can now claim profiles and track engagement in ChatGPT, as OpenAI pushes the assistant deeper into commercial discovery.

By Mara Sugue • 4 min read • 2 days ago

Stories from Other Regions

Retail stories

Customer Relationship Management

ServiceNow launches tool to speed legacy CRM migrations

The software could cut enterprise CRM migration projects from months or years to weeks, easing a costly barrier for businesses modernising customer service.

By Sofiah Nichole Salivio • 4 min read • Today

Customer Experience

AI assistants sway UK shoppers, but loyalty stays key

Nearly half of UK consumers have ditched a trusted brand after poor service, even as AI assistants increasingly steer discovery and purchases.

By Sofiah Nichole Salivio • 3 min read • Today

Digital wallets

UK shoppers want instant rewards from loyalty schemes

Shoppers are more likely to return to stores when perks are immediate, with 52% saying they would switch retailers for better loyalty rewards.

By Regine Laguilles • 4 min read • Today

Supply Chain

SecondBite starts Derrimut cold store for food relief

The 1,500sqm site will lift storage and processing capacity as food insecurity rises, helping SecondBite handle more donated produce and frozen goods.

By Mara Sugue • 4 min read • Yesterday

Supply Chain

Pet Circle adopts Manhattan WMS across Australian sites

The new system has helped Pet Circle keep same-day and next-day delivery running through almost all of Black Friday, despite surging orders.

By Mara Sugue • 3 min read • Today

Digital Transformation

Enterprise AI adoption is a marathon, not a sprint

Many AI pilots fade after early wins because firms lack the governance, data and skills needed to turn experiments into lasting value.

By Sharma Madiraju • 4 min read • Today

Risk & Compliance

Frontline workers use AI, but employers lag on guidance

Nearly half of Australian frontline workers have had no AI guidance from employers, even as many already use the tools to cut admin and shift hassles.

By Sean Mitchell • 5 min read • Yesterday

Generative AI

D&AD briefs urge young creatives to put humans first

HSBC and JBL are among the brands telling entrants to avoid AI, as D&AD's New Blood Awards highlights the value of human judgement.

By Sofiah Nichole Salivio • 4 min read • Today

eCommerce

Gen Z to drive bigger share of UK Black Friday spend

Younger shoppers are expected to account for a larger slice of UK Black Friday gift spending, with 73% of Gen Z planning purchases.

By Karen Joy Bacudo • 3 min read • Today

Fintech

Gkash unveils PAY.MY brand alongside merchant tools

The branding push underlines Gkash's ambition to bundle its merchant tools for stores, mobile sellers and online checkout into one market-facing identity.

By Karen Joy Bacudo • 4 min read • Today