Chatbots news stories
Is your chatbot bringing down the customer satisfaction score?
The top 10 reasons why chatbots are failing to meet customer expectations and what you must do to avoid that.
Cyara rolls out comprehensive, automated chatbot feature
Cyara has unveiled new chatbot testing features with the latest release of Cyara Botium, creating a solution for comprehensive, automated chatbot testing and assurance.
Chatbots gaining momentum in customer service space
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
IT teams deploy powerful technologies to enable remote work
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."
'Robo-advice' a low-cost option for financial planning
Only two firms offer low-cost computer-generated financial advice, despite it being available for four years.
Chatbots a major player in business growth according to new research
Chatbots are slowly taking over more business sectors, with the pandemic accelerating an increase in chatbot software solutions to help meet the demands of workplaces.
Artificial intelligence firm Ambit begins investment round
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Study shows how chatbot personality can affect business
Tidio surveyed over 1000 people to find out why some chatbots succeed while others don’t.
Ambit deploys AI chatbot for global travel firm Online Republic
The AI-based chatbot, called ’Wheelie’, is designed to support Online Republic’s Airport Rentals and Motorhome Republic brands with 24/7 customer support and AI capabilities.
Best practices for implementing a chatbot or virtual agent
Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for A/NZ Rod Lester.
Vodafone offers Ambit's chatbot tech to contact centre customers
A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone’s contact centre customers.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Appier acquires AI-powered chatbot platform BotBonnie
"Retailers and eCommerce brands have contributed to the maturity of conversational commerce, and AI chatbots can lead to more natural interactions for customers to engage with commerce on messengers."
Little Ones announces new 'digital employee' to help with baby sleep and nutrition
The company provides a pay-walled community called ‘The Village’, where families can chat to other parents and a trained, fully remote team of sleep specialists to help with crabby little ones, enabling parents to seek personalised advice at any time, anywhere.
Privileged Access Management / PAM
ManageEngine recognised by Forrester for PIM and Chatbots
The company was named as one of the “providers that matter most” in two reports for its PAM360 and Zia chatbot products.
rapidMATION to resell DRUID chatbot platform after forming partnership
An AI-driven, no-code chatbot authoring platform, DRUID features natural language processing technology with support for over 40 languages and integrates with the UiPath platform.
Consumers turn to chatbots & online messaging as COVID-19 bites
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
AI chatbot helps users navigate COVID-19 stimulus packages
RAMI (robotic automated machine interface) lets users check their stimulus eligibility, as well as help them understand what assistance is available and can connect an advisor to the user if needed.
Lucidworks develops deep learning solution to make chatbots smarter
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
NZ-made virtual vet nurse launches to help struggling vets
The Virtual Vet Nurse – named Sophie – is a conversational chatbot developed with Kiwi-grown technology, and is being launched this week free of charge ‘for the next couple of months’.
The tech on the frontlines of the fight against COVID-19
GlobalData explains how emerging technologies are being deployed to help keep the spread of the virus in check.
2020 Prediction: The rise of meaningful communication
At the forefront of this engagement experience will be newer mobile technologies such as WhatsApp Business, Apple Business Chat and Google’s use of RCS on Android devices.
People, AI or chatbots: A/NZ consumers don’t differentiate with customer service
Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.
SurveySparrow extends into Aus with JT's Cloud
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.