Customer engagement stories - Page 2
Zoom showcases AI tools for APAC SMBs in daily work
Last month
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uc
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digital transformation
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cx
Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.
OFX appoints Liz Lord to drive broader business offer
Last month
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digital transformation
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fintech
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cx
OFX appoints former PayPal Australia marketer Liz Lord as chief marketing officer to spearhead its shift beyond cross-border payments.
Points, personalisation and innovation: How industry leaders are redefining loyalty
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data analytics
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digital transformation
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cx
AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.
Broot.ai adds Vonage voice APIs for in-app CRM calling
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saas
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crm
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uc
Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.
KnowBe4 appoints Kawin Boonyapredee as APJ CISO advisor
Last month
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digital transformation
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cx
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phishing
KnowBe4 names Dr Kawin Boonyapredee APJ CISO advisor to steer human risk and AI cyber threat strategy from a new base in Singapore.
Oracle NetSuite rolls out AI upgrades for ANZ users
Last month
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devops
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data analytics
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digital transformation
NetSuite unveils AI-powered tools and connectors for ANZ customers, promising automation across finance, inventory, warehousing and eCommerce.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Circles, Airwallex bring embedded finance to global telcos
Last month
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saas
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dr
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digital transformation
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
Changing customer loyalty landscape: Here's what retail leaders need to know
Last month
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data analytics
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cx
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martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
Singulr AI expands Richard Bird role to steer agentic risk
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data protection
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digital transformation
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cx
Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Last month
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uc
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digital transformation
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cx
Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.
Okta unveils security blueprint for enterprise AI agents
Last month
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saas
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robots
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digital transformation
Okta launches AI agent security blueprint and upcoming Okta for AI Agents product to govern identity, access and kill-switch controls.
New Zealand Loyalty Association launches with national study
Last month
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crm
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cx
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martech
New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.
Contentful expands ANZ operations with new local arm
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saas
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devops
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digital transformation
Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.
8x8 launches Engage globally to extend customer CX
Last month
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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
Gumloop raises USD $50m to scale workplace AI agents
Last month
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saas
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uc
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data protection
Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.
Tineco brings steam floor cleaner roadshow to Australia
Last month
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cx
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martech
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smart home
Tineco launches an Australian roadshow for its steam floor cleaners, with Melbourne and Sydney pop-ups and models from AUD $399 to AUD $1,499.
Sinch unveils Voice Relay to power AI-driven calls
Last month
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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Mitel unveils WX framework for unified workforce comms
Last month
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uc
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private cloud
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hybrid cloud
Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.
Entrepreneurs turn to AI for efficiency, not new markets
Last month
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robots
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manufacturing
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data analytics
Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.