Customer service stories - Page 38

Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.

Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark's mobile broadband or landline networks.

Predictive analytics, a game changer in business, remains underexploited, even as it offers solutions for risk, marketing, and pricing.

Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.

Aspect Software's Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.

Custom apps have transformed business for Harcourts Real Estate, with the apps now winning recognition from Apple.

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.

Skinny Mobile wins Technical Helpdesk Award at NZ CRM Awards, reflecting its commitment to excellent customer service.

API adoption in Australia and New Zealand is increasing, bringing mobile app benefits, customer satisfaction and revenue.

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

Small businesses expected to double their use of mobile apps, says Clutch survey. 15% already have one and 18% plan to develop one in 2015.

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

Identity and access management isn't just about security; instead organisations are looking to IAM to help transform customer engagement.

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

Of businesses using the internet, just under one-quarter used a fibre-optic connection for ultra-fast broadband in 2014.

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.