FutureFive New Zealand - Consumer technology news & reviews from the future

Customer service stories - Page 4

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NormCyber wins Cyber OSPAs award for customer service in 2025
Tue, 20th May 2025
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data protection
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soc
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risk & compliance
NormCyber clinches the Outstanding Customer Service Initiative Award at the 2025 Cyber OSPAs for its innovative Smartbloc dashboard boosting cyber resilience.
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UK consumers sceptical of AI's emotional skills in service roles
Mon, 19th May 2025
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martech
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UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.
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Kangaroo Island internet at risk as network talks collapse
Thu, 15th May 2025
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customer service
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swoop holdings
Kangaroo Island residents face possible internet outage from 16 May as supplier Island Wide threatens to cut services amid stalled acquisition talks with Swoop.
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Aussie families face internet lags as homes juggle 20 devices
Thu, 15th May 2025
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malware
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gaming
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uc
Australian households face rising internet lag as device numbers soar beyond 20, causing streaming and gaming issues; specialist provider Occom offers relief.
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NICE & AWS join forces to deliver AI-powered customer service
Wed, 14th May 2025
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saas
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uc
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
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Australian telecoms face data security & access challenges
Tue, 13th May 2025
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data analytics
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digital transformation
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hcm
Research reveals 46% of Australian telecom professionals struggle with data security despite tech advances, risking customer trust and operational efficiency.
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How can technology help us overcome friction to build a better travel experience?
Tue, 13th May 2025
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biometrics
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iot
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partner programmes
Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.
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TDCX tops Southeast Asia OA500 index, rises to 17th globally
Tue, 13th May 2025
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data analytics
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digital transformation
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cx
TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.
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Evergreen acquires Sterling, appoints Solei Dyment as new CEO
Mon, 12th May 2025
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cx
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blockchain
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martech
Evergreen has acquired Sterling Technology Solutions, appointing Solei Dyment as CEO to expand its managed IT services across the US East Coast.
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FC Bayern partners with Celonis to boost operations with AI
Fri, 9th May 2025
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hcm
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ai
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recruitment
Celonis becomes exclusive Process Intelligence partner of FC Bayern Munich, aiming to enhance operational efficiency across key club departments.
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AI adoption grows in Singapore retail as trust concerns persist
Fri, 9th May 2025
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digital transformation
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cx
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martech
Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.
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Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform
Fri, 9th May 2025
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digital transformation
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customer service
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public sector
Local government reform in England demands CIOs overcome tech and process challenges to ensure smooth service delivery during major council restructures.
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NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
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N-able wins Gold at Stevie Awards for AI-powered customer support
Thu, 8th May 2025
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data analytics
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digital transformation
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cx
N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.
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UK marketing leads AI adoption, legal sector hesitant
Thu, 8th May 2025
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hcm
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ai
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customer service
UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.
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Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Thu, 8th May 2025
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encryption
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cx
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martech
eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
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How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
Wed, 7th May 2025
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uc
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digital transformation
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cx
AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.
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Human customer service drives loyalty & up to GBP £100 spend
Mon, 5th May 2025
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Revolut reports record profits in Australia & globally for 2024
Fri, 2nd May 2025
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cx
Revolut reported record 2024 results with AUD $4.4m net profit in Australia and USD $1.0bn globally, driven by surging customers and revenues.
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Visa launches AI-assisted shopping with security focus
Thu, 1st May 2025
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digital transformation
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crypto
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fintech
Visa has launched Intelligent Commerce, partnering with AI leaders to enable secure, AI-assisted shopping and payments tailored to user preferences.