FutureFive New Zealand - Consumer technology news & reviews from the future

Customer service stories - Page 4

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ToolTime launches UK job management software for tradespeople
Tue, 21st Nov 2023
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apple
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cloud services
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smartphones
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
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SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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managed services
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partner programmes
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pwc
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
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Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Wed, 15th Nov 2023
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cloud services
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digital transformation
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ml
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .
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Tom Gough appointed as Sage's Country Manager for Australia & New Zealand
Wed, 15th Nov 2023
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customer service
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leadership
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cios
Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.
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Vudoo appoints Peter Manten as Managing Director for APAC
Tue, 14th Nov 2023
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customer service
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market growth
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retail media
Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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cloud services
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bi
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big data
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
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TeamViewer partners with t' order to digitalise hospitality sector in South Korea
Thu, 2nd Nov 2023
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cloud services
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support
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collaboration
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
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Suttons International and LogChain partner for digital supply chain enhancement
Thu, 2nd Nov 2023
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digitalisation
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transparency
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customer service
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
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Lenovo recognises top NZ business partners at Gala Awards
Mon, 30th Oct 2023
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lenovo
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awards
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customer service
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
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NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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wfh
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mobility
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cx
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Tue, 24th Oct 2023
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advanced persistent threat protection
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cybersecurity
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customer service
Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.
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Paymentology named 2023 technology leader in SPARK Matrix for CMS
Mon, 23rd Oct 2023
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investment
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r&d
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customer service
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
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Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Mon, 23rd Oct 2023
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harvey norman
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customer service
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ndi
Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.
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Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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printing
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edutech
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managed services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Wed, 18th Oct 2023
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partner programmes
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leadership
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customer service
Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.
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Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
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big data
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bi
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cdp
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
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Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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cloud services
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voip
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contact centre
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
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Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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gaming
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edutech
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technology gifts
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
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Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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contact centre
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
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How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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big data
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bi
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data analytics
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
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Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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bi
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big data
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cloud services
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.
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OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
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Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
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Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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accounting systems
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.