Results:

“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."More

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."More

“Verizon is focused on enabling enterprises to transform customer experience, especially as more business is conducted online."More

"Skinny scored five stars across the board this year in the prepaid category, just as it did in 2015, and 2Degrees repeated its fine performance."More

The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.More

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.More

“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."More

Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.More

With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.More

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark’s mobile broadband or landline networks.More

“Predictive analytics uses modelling, machine learning, and data mining of historical data to make predictions about the future."More

Aspect Software’s Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.More

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.More

“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."More

As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.More

“APIs are playing a significant role in making this connectivity easier, and enabling business agility.”More

“Kaseya’s enhanced customer success initiative will enable our customers and our community to reach new heights with Kaseya."More

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.More

Identity and access management isn’t just about security; instead organisations are looking to IAM to help transform customer engagement.More

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.More

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.More

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.More

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.More

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.More