Consumer technology news from the future
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REFFIND launchs new unified HR platform
“Employee experience is intrinsically linked to CX, and good CX is essential for companies to maintain a sustainable competitive advantage."
Unified Brand to bring digital signage content to a larger market
“As we expand our presence within the Rise Vision store, we look forward to the opportunity to assist a whole new customer base."
Have you heard? Customer experience is where it's at
“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
Superior customer service aim of the game with new Verizon solution
“Verizon is focused on enabling enterprises to transform customer experience, especially as more business is conducted online."
Skinny and 2Degrees NZ's top mobile service providers
"Skinny scored five stars across the board this year in the prepaid category, just as it did in 2015, and 2Degrees repeated its fine performance."
ACC gears up to launch business transformation programme
The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Turns out it doesn't take much for your customers to go elsewhere
“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."
Sonus scrambles to recover from rocky start to 2015
Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.
Era of digitisation helps companies boost customer experience
With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.
Spark commits to better customer service, launches online outage map
As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark’s mobile broadband or landline networks.
Predictive analytics: Underrated and underutilised
“Predictive analytics uses modelling, machine learning, and data mining of historical data to make predictions about the future."
Social customer care: Are you doing it right?
Aspect Software’s Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.
ITSM upgrades a necessity in the digital age
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
Zendesk launches predictive analytics feature for enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."
Microsoft's answer to the changing nature of customer relationships
As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.
APIs bring benefits to ANZ businesses, study finds
“APIs are playing a significant role in making this connectivity easier, and enabling business agility.”
Kaseya invests in customer success programme, hires new CCO
“Kaseya’s enhanced customer success initiative will enable our customers and our community to reach new heights with Kaseya."
Top trends impacting the retail sector
Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.
Identity access management: More than just security
Identity and access management isn’t just about security; instead organisations are looking to IAM to help transform customer engagement.
Skinny knocks 2degrees out of top spot at Canstar Awards
Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.
iT360 and their weapon of choice for network security
In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.
Adapt your customer service strategies, or die.
The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.