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Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.More

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.More

National Australia Bank shows its commitment to social media with a new command centre.More

The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests soMore

Ensuring your customers’ experience of Voice over Internet Protocol meets their expectations can reap benefits. Cameron Beattie, Conversant managing director, explains the building blocks to successfully building and deploying a VoIP solution.More