Apple has announced a recall of some wall plug adapters used in New Zealand after it was revealed they have a risk of electrical shock.
According to a statement, the tech giant says the two-prong AC wall plug adapters, designed for use in New Zealand, Australia, Korea, Argentina, Brazil and Continental Europe, may break and create a risk of electrical shock if touched.
Apple says the adapters came with Mac and certain iOS devices shipped between 2003 and 2015.
“Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge,” the company says in a statement.
Identifying your wall plug adapter
Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).
Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.
- Exchange your adapter(s) at your local Apple Store (Genius Bar reservation recommended) or an Authorized Apple Service Provider.
- Contact Apple Support.
Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.