Samsung NZ joins global halt on Galaxy Note7 sales & production
Samsung New Zealand is now halting all sales and production of the Galaxy Note7 as part of the company's global recall of the device.
The Note7 has been found to explode and catch on fire due to faulty batteries. Although the company recalled the devices, it was found that even the replacements were a safety hazard.
Samsung New Zealand released a statement today urging carriers and retailers to stop all Note7 sales as the company works to fix the issue.
"Customer safety remains Samsung’s top priority and we have made a global decision to ask all carrier and retail partners to stop sales and exchanges of the Galaxy Note7.
Customers with either an original or replacement Note7 device should immediately back up, remove their SD and SIM card, power down the device and return it to the place of purchase as soon as possible.
We remain committed to working diligently with our partners to take all necessary steps to resolve the situation.
We will be sharing further updates as they become available."
The company has previously recalled devices and offered replacements. US airlines required travellers with the device to turn the Note7 off completely whilst flying, due to the risk of fire.
This time the company has issued a full global recall in the interest of public safety.
"Any Galaxy Note7 customers with questions or concerns can phone our customer service team on 0800 SAMSUNG."
"Further important information for Note7 customers is available on the Samsung New Zealand website."