The Ultimate Guide to Unified Communications
2025 edition
Overview
Also known as UC.
Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.
Analyst reports

IDC MarketScape on UC & CX
NICE named leader in IDC's 2024 conversational AI repor...
Last month

Juniper Research on UC & Digital Transformation
Juniper announces winners of Future Digital Telco Award...
Fri, 31st Jan 2025

Juniper Research on UC & Supply Chain & Logistics
Top mobile messaging disruptors unveiled for 2025
Tue, 28th Jan 2025

FMI on UC & Smart Cities
Edge AI market to hit USD $71 billion by 2034, report s...
Wed, 11th Dec 2024

IDC on UC & Data Analytics
Amperity recognised in Deloitte's Fast 500 for 2024
Wed, 11th Dec 2024
Expert columns

By Steve Flavell of LoopUp
How the desire for truly unified communications is tran...
Last month

By Leah Rose of AltTab
IWD2025: Breaking Stereotypes
Last month

By HoayPing Lam of Superloop
Technology feeds curiosity – and it needs inquisitive w...
Last month

By Rebecca Dobson of MS3 Networks
Signals of change: improving gender diversity in teleco...
Last month

By Alastair Waite of CommScope
Artificial Intelligence is driving an infrastructure re...
Mon, 17th Feb 2025
Interviews

Discussing Collaboration
Exclusive: GBG's Carol Chris on innovation, fraud preve...
Last month

Discussing Collaboration
Titan of Tech - Curtis Raams of Prvidr
Thu, 19th Dec 2024

Discussing Contact Centre
Exclusive: NICE CXone drives customer experience innova...
Tue, 10th Dec 2024

Discussing Telecommunications
Exclusive: Precisely's glowing innovation in data integ...
Fri, 6th Sep 2024

Discussing Government
Exclusive: How Verint's customer experience is thriving...
Wed, 21st Aug 2024
More expert columns

By Greg Tilton of CSG
Specialized cloud infrastructure is a CSP’s best friend
Tue, 14th Jan 2025

By Felipe Rubim of CI&T
2025 AI non-negotiables: must-have strategies to stay a...
Wed, 8th Jan 2025

By Guy Danskine of Equinix
Emerging tech trends in Australia: What to expect in 20...
Thu, 12th Dec 2024

By Vincent Parry of Alcatel-Lucent Enterprise
Enhancing safety & efficiency for Australian utility wo...
Tue, 22nd Oct 2024

By Rob Newell of New Relic
How observability helps telcos deliver next-gen user ex...
Wed, 16th Oct 2024

By Anthony Brown of NICE
How strategic customer experience technology implementa...
Fri, 4th Oct 2024
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Move at 2degrees
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