The Ultimate Guide to Unified Communications
2024 edition
Overview
Also known as UC.
Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.
Analyst reports
Gartner on UC & CX
NICE recognised as leader in 2024 Gartner Magic Quadran...
Last week
Forrester Wave on UC & Digital Transformation
Capgemini unveils generative AI solutions for engineeri...
Last week
Gartner on UC & Digital Transformation
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Last month
Gartner on UC & Firewalls
CrowdStrike & Fortinet partner to enhance cybersecurity
Last month
Juniper Research on UC & Telco
Enterprise losses from artificially inflated traffic to...
Last month
Expert columns
By Vincent Parry of Alcatel-Lucent Enterprise
Enhancing safety & efficiency for Australian utility wo...
Last month
By Rob Newell of New Relic
How observability helps telcos deliver next-gen user ex...
Last month
By Anthony Brown of NICE
How strategic customer experience technology implementa...
Last month
By Liala Chiaravalle of Motorola Solutions
Leaving nothing to chance with search and rescue missio...
Mon, 30th Sep 2024
By Ilan Rubin of Wavelink
The truth about SD-WAN and how it can support businesse...
Wed, 24th Jul 2024
Interviews
Discussing Telecommunications
Exclusive: Precisely's glowing innovation in data integ...
Fri, 6th Sep 2024
Discussing Government
Exclusive: How Verint's customer experience is thriving...
Wed, 21st Aug 2024
Discussing Cloud Services
Exclusive: How GitLab is accelerating software developm...
Tue, 7th May 2024
Discussing Business Intelligence
Exclusive: How Devoli is shaking up the Telco industry
Mon, 8th Apr 2024
Discussing Telecommunications
Exclusive: How AI Voice Integration is evolving with Se...
Tue, 27th Feb 2024
More expert columns
By Ian Thornton-Trump of Cyjax
The new way international politics could affect your li...
Thu, 27th Jun 2024
By Chris Ponton Dwyer of Zepto
How PayTo is changing the payments game for telcos
Fri, 21st Jun 2024
By Insightful
72% of business leaders suffer from analysis paralysis ...
Thu, 13th Jun 2024
By COSBOA
Australia's biggest bank and telecom unite to protect s...
Mon, 10th Jun 2024
By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
By Michael Coates of Aiven NZ
Managing data effectively in the face of changing regul...
Fri, 24th May 2024
Recent news
About Cloud Services
Royal Holloway partners with IPI for Clearing support
2 days ago
About Cloud Services
New framework enhances IoT device onboarding with Wi-Fi
2 days ago
About iOS
Apple's support boosts RCS adoption among global brands
2 days ago
About Contact Centre
NICE launches AI-powered CXone Mpower SmartSpeak tool
3 days ago
About EduTech
Foodstuffs South Island wins top customer innovator awa...
3 days ago
More news
About Business Intelligence
SourseAI & Digitalk join forces to support new MVNOs
4 days ago
About Connectivity
Software Radio Systems unveils integration of 5G O-RUs
4 days ago
About Telecommunications
Netmore Group acquires Everynet, expands global presenc...
4 days ago
About Cloud Services
Celona unveils Aerloc to boost 5G network security for ...
Last week
About Telecommunications
Swoop reports strong Q1 growth, reaffirms Vonex bid
Last week
Even more news
About Ransomware
ReliaQuest links manufacturing breach to Scattered Spid...
Last week
About Telecommunications
Indosat reports 11.6% revenue increase, bolsters AI eff...
Last week
About Telecommunications
Anchora achieves Adobe Journey Optimiser specialisation
Last week
About Telecommunications
TCS & NVIDIA join forces to advance AI across sectors
Last month
About Collaboration
Infovista launches Synergy to enhance partner collabora...
Last month
Job moves
Move at Telstra
Swoop names Anthony Camilleri Head of Infrastructure
3 days ago
Move at Zendesk
JobAdder appoints Fabrice Etienne as Chief Marketing Of...
Last week
Move at Red Cactus
Nick Hawes appointed Solutions Manager at Red Cactus UK
Last week
Move at Stacuity
Stacuity appoints John Freeman as new CEO to drive grow...
Last week
Move at CyberCX
CyberCX appoints new industry leads in AUS & NZ sectors
Last week
Other guides
You can read other related guides from Hybrid & Remote Work, Digital Entertainment, Marketing Technologies, HealthTech, and Artificial Intelligence.
Powered by